Cancellation and refund policy

Last updated: October 15, 2026

Mawgood is a product of Aura Space, a company registered in Egypt ("Aura Space", "we"). This policy explains how to cancel your subscription and when we refund a payment. All amounts are in Egyptian pounds, and all payments go through Paymob.

Cancelling your subscription

• You can cancel at any time from Settings › Billing.
• After you cancel, your plan stays active until the end of the month you paid for. It does not renew, and we don't charge you again.
• We don't refund the rest of a month after you cancel.
• If you upgrade in the middle of a month, you pay only the price difference for the days left. A downgrade starts at your next renewal.

Credits

• The credits included in your monthly plan end with the month. They don't roll over and aren't refunded.
• Credit packages bought separately are not refundable once bought. Each package is valid for the period shown on it.
• Credits can only be spent on Mawgood's services. They can't be exchanged for cash or moved to another account.
• Auto top-up runs only if you turn it on, and you can turn it off at any time. If a top-up happens after you turned it off because of an error on our side, we refund it in full.

Setup service

• If you cancel the setup service before we start the work, we refund it in full.
• Once the work has started, it is not refundable.

Charges made in error

• If you were charged twice, or charged an amount you shouldn't have been, contact us within 14 days of the charge and we refund it in full.
• Refunds go back to the card or wallet you paid with, through Paymob. Your bank may take up to 14 business days to show the amount.

How to ask for a refund

Email [email protected] with your business name, the email on your account, the invoice number and the reason. We reply within 3 business days.